Any support, any problem can be easily handled if they are entitled to the right person at the right time. RevalCRM has a robustly designed, user profile management with the support team having the authority to view tickets, assign tickets, check and change statuses, ask for further clarifications while the customers get to quickly raise tickets, attach screenshots setting priority with role based access privileges.
Helping customers get the needed support on time by providing a feature to quickly get it touch through mail notifications and SMS alerts. Our mobile compatible CRM can also be accessed from anywhere and helps the customer representatives to reduce delays and communicate promptly.
Whatever be the features, unless they are user-friendly they will never be used. RevalCRM is an exclusive tool designed with the motto to be able to “Do it yourself” without much effort. With its light weight feature, it can quickly be implemented for any business requirement and integrated with any organization standards.
Every question or issue raised and answered is stored in a repository called as “Knowledge Base”. These can be accessed by the Customer Relation Representatives for quicker insight on how to handle similar issues. Similarly even users who raise tickets can have an access to a set of Frequently Asked Questions to check if any of their issues have been answered earlier. These repositories have been categorized both department-wise and topic category wise for narrowing searches.
For enabling enhanced productivity for the users, we have exclusively designed an automated escalation procedure. Based on every organizations SLA’s if a ticket has been left unassigned or unanswered for a specific duration of time with relevance to its priority then the ticket gets automatically escalated to the CRM representative in the next level. This repeats till the second level representative, by when the ticket should have been resolved.