The Ultimate Ticketing System helps you in delivering exceptional
Features that make Complexity process Simple
One platform for support your customers, available
in multiple medium of communication whatever
Integrate your customer service with Popular
Instant Messaging Channels. Chat, Email, Phones
Centralized Ticket Management
One platform for all support tickets, eliminates the
need for multiple systems or manual tracking improving efficiency and resolution rates. Agents access and manage tickets easily for faster response times.
Multi-brand help center
Create a distinct self-service portal for each brand's
Craft and send the best response using customer
context, FAQs, templates, more customized email
templates and more.
Contextual Customer Insights
CRM integration enriches ticketing with customer
data (such as purchase history, previous interactions,
and preferences) enabling personalized support.
Enhanced customer experience through contextual
Automated Ticket Routing
Smart ticket routing in CRM systems assigns tickets
to the right agents. Automated workflows optimize
workload and enhance agent productivity.
Collaboration and Team
CRM ticketing systems promote team collaboration
for efficient ticket resolution. Support team can
share insights, request assistance, and leave internal
notes, enhancing communication and customer
SLA & Escalations
Service Level Agreement management in CRM
ticketing systems sets response and resolution time
goals, ensuring accountability and consistent
service levels. Support team receive alerts to meet
SLA requirements & Escalate violations automatically
CRM ticketing systems integrate with various
business tools, enabling seamless data exchange
and workflow efficiency. Integration with RevaleBiz,
communication channels, and knowledge bases
streamlines support operations.
With RevalCRM, you can easily track time spent on
each task & ticket and customize it per department.
Automatic or manual time tracking options are
available, including tracking follow-up actions for a
comprehensive view of team productivity.
Roles & responsibilities
In RevalCRM, you can create and manage roles to
control access and actions based on responsibilities.
Assign different roles to profiles, like Agent or
Admin, and customize permissions for a secure and
efficient customer service experience.