The e-District initiative of the Department of Information Technology (DIT), Ministry of Communication & Information Technology (MCIT), and Government of India has been identified as one of the Mission Mode Projects at the State level. The project aims at providing support to the basic administrative unit i.e. "District Administration" to enable content development of G2C services, which would optimally leverage and utilize the three infrastructure pillars, the State Wide Area Network (SWAN) for connectivity, State Data Centre (SDC) for secure and fail safe data storage, and Common Service Centers (CSCs) as the primary front-ends for service delivery to deliver services to the citizens at their doorstep.
e-District project involves integrated and seamless delivery of citizen services by district administration through automation of workflow, back end digitization, integration and process redesigning across participating sections/departments for providing services in a most efficient manner to the citizens.Some of the key challenges that State Government / District Administration need to consider while developing the project proposals and during implementation of project:
The scope of work, for the state-wide rollout of the e-District project are as follows:
With a wide scope that had been set, we started our end-to-end solutioning. But with such a scope, we had to set some assumptions to set a baseline for our project. Following were the set of assumptions concluded:
As these were started we had several dependencies which were on our way. The EID or the Registration details of the citizens were to be provided by the SSDG team. The next was the integration of data across all services in e-District application through SSDG. This needed a centralized xml format to be used in all services which had to be sent by them. Later the SSDG had to also provide the flow for approval, revert back and reject cases with their corresponding input and output format. All these dependencies had to be sorted before the development phase.
The SI should identify the exact numbers, names and contact details of officers and VLE s to be trained per district. Based on the roles and responsibilities of the government officials at various levels, the training plan has been prepared to capture the need, requirement of skill and capacity enhancement of the government officials.
Based on the organizational hierarchy and the envisaged roles and responsibilities, officials have been categorized into four bands – I, II & III and CSC operators as IV for training purpose only. This will enable to ease the training of government staff and also at the same time will integrate the understanding of various actors for consolidated service delivery.
The aim of the e-District project is to create an integrated IT platform for District Administration and its subordinate offices, to use IT primarily to increase information quality, improve overall efficiency and effectiveness in the Government processes, along with convenience in operations. Finally after it started on September ’15, the Pilot project to implement initially for two districts of Goalpara and Sonitpur Districts was completed successfully in a year. Following it was the roll-out which expanded our e-District to 27 districts with around 4927 officials accessing it on a daily basis.