RevalCRM provides the Customer Support & Service management (Help Desk) features such as Cases (Trouble tickets), Solutions (Knowledge Base), Case Assignment & Escalation.
Cases and Solutions functionality can be used to streamline organization-wide Customer Support process and enable a better integration between Sales & Customer Support processes in a single system. Integration between Sales and Post-sales support management helps organizations in resolving the customer-reported cases in less time thereby enhancing the customer satisfaction, cross-selling and up-selling opportunities in future.
Most CRM software is designed for big businesses, so it's crammed with features that aren't useful for most of us. Reval CRM is different. It's meant specifically for individuals and small businesses which means that we can focus on giving you exactly what you need in a simple, straight-forward way.
For some reason, most business software just isn't user friendly. If you've ever used a CRM before, you know what we mean. We named our product "Most Lovable CRM" and that's exactly what it is. It accomplishes the same things as other CRM software, but it's actually easy to set up, easy to learn, and... well... very easy to use.